Best practices

Having a staff member kidnapped is a disruptive and challenging event for any organisation. Not only will you need to deal with the crisis itself, you will be required to support the family and colleagues, too. The hard work does not end with a successful release. There is much that employers can do to aid the reintegration of a returning hostage, helping them to get back to work and back on their feet as quickly and easily as possible.

shutterstock_62156635Good family liaison

Organisations experiencing a kidnapping will work closely with the hostage’s family – to keep them involved and up to date on the case, offer them support and access to services, such as counseling, and offer help with some of the practical challenges that arise. Fulfilling this role can be difficult without prior understanding of what to expect and what families need. See Good Family Liaison.

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Reintegration into the workplace

Returning home is the start of a new challenge for hostages. They are likely to be suffering the impacts of their captivity, they may be struggling to sleep, experiencing nightmares and flashbacks, or have a heightened sense of emotions. As a result, many find it difficult to return to work. As an employer, there is a lot you can do to make this transition easier. See Reintegration into the Workplace.